Return Policy

REFUND AND EXCHANGE POLICY

At Trame Chiara, we strive to ensure that you are satisfied with your purchase. However, please review the following terms regarding refunds and exchanges.

1. General Terms

  • Refunds are not available. Instead, you can choose another product of equal value.
  • Exchanges are subject to product availability.
  • Returns are accepted only within 24 hours of delivery.

2. Return Process

  • To initiate a return, email us at support@tramechiara.com with your order details.
  • We will review your request and provide further instructions.  

3. Exchange Policy

  • Size Issues: If the size does not fit, you may request an exchange. The exchange will depend on size availability.
  • Product Condition: Exchanges are only accepted if the product is unused, unwashed, and in its original condition with all tags intact.
  • Non-Exchangeable Products: Products damaged due to improper handling, washing, or use will not be eligible for exchange.
  • NOTE : Items like innerwear, accessories, or customized products are non-returnable.

 

4. Shipping Charges

  • Customers are responsible for shipping charges incurred during the exchange process. These charges are non-refundable.
  • Trame Chiara will assess the product's eligibility for exchange before proceeding with any requests.

 

5. Damaged or Incorrect Items

  • If you receive an incorrect or damaged product, contact us within 24 hours of delivery with photos. After verification, we will process an exchange or provide a replacement.

 

6. Steps to Request an Exchange

  1. Contact our support team at support@tramechiara.com or call 7219617319 with your order details and reason for exchange.
  2. Ship the product to our designated address after approval.
  3. Once we verify the condition and availability, the exchange will be processed.

 

7. Strict Conditions

  • Returns requested after 24 hours will not be accepted
  • Exchanges or purchases for refunds are not guaranteed and depend on inventory availability.
  • For further assistance, please reach out to our customer support team.
  • We reserve the right to refuse returns if the product shows signs of use or damage caused by the customer.

 

By purchasing with Trame Chiara, you agree to the terms outlined in this policy.